Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@point.supplies to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Point Supplies LLC
Attn: Returns
RMA #
3525 Walnut St.
Denver, CO 80205 United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid at customer's expense.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
● Items that have been used and are unable to be re-sold. This does not apply to defective items.
● Paper products that have been written in.
● Items damaged by customer after receipt.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at: info@point.supplies
